Privacy Policy

Privacy Policy
Vulcan Engineering Limited

Introduction

Vulcan Engineering Limited (referred to as Vulcan) respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website (regardless of location) or when you do business with Vulcan. It also informs you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This notice provides information on how Vulcan collects and processes your personal data through the use of our website, including when you sign up for our newsletter, purchase a product or service, or participate in a competition. This notice supplements other privacy notices and is not intended to override them.

Controller

Vulcan is composed of different legal entities. When we mention "Vulcan," "we," "us," or "our" in this privacy notice, we refer to the relevant company in the Vulcan Group responsible for processing your data. If you have any questions, please contact us using the details below.

Contact Details

Vulcan Engineering Limited
Unit 3, South West Centre
Troutbeck Road
Sheffield, S8 0JR
Registered in England and Wales no. 02422728
UK VAT no. GB533827144
Email: contact@vulcanseals.com
Tel: +44 (0) 114 249 3333
Fax: +44 (0) 114 249 3322

Complaints

You have the right to make a complaint to the Information Commissioner’s Office (ICO) (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns first. Please contact us directly.

Updating Your Data

It is important that the personal data we hold about you is accurate and current. Please inform us of any changes during your relationship with us.

Third-Party Links

Our website may include links to third-party websites. We do not control these sites and are not responsible for their privacy statements. We encourage you to read the privacy notices of any website you visit.

2. The Data We Collect About You

Personal Data refers to any information about an individual from which they can be identified. It does not include anonymous data. We may collect the following types of personal data:

  • Identity Data (e.g., name, username, title, gender)
  • Contact Data (e.g., billing/delivery address, email, phone numbers)
  • Financial Data (e.g., bank account details)
  • Transaction Data (e.g., payment details, product/service purchases)
  • Technical Data (e.g., IP address, browser details, time zone, operating system)
  • Profile Data (e.g., username, purchases, preferences)
  • Usage Data (e.g., website interactions)
  • Marketing and Communications Data (e.g., preferences for receiving marketing materials)

We also collect and use Aggregated Data, which does not directly identify individuals.

We do not collect Special Categories of Personal Data (e.g., race, religion, health, sexual orientation) or information about criminal convictions.

Failure to Provide Data

If you fail to provide necessary personal data, we may not be able to fulfill our contract with you (e.g., providing goods or services). In such cases, we will notify you at the time.

3. How We Collect Your Personal Data

We collect data in the following ways:

  • Direct Interactions: You provide personal data by filling out forms or communicating with us (e.g., purchasing products, creating an account, subscribing to services, or entering a competition).
  • Automated Technologies: We may collect data through cookies or other automated methods when you interact with our website.
  • Third Parties/Public Sources: We may receive personal data from third parties, such as analytics providers, payment services, or public databases like Companies House.

4. How We Use Your Personal Data

We will only use your personal data when permitted by law, such as:

  • Performance of a Contract: To fulfill a contract we have with you.
  • Legitimate Interests: Where it is necessary for our legitimate business interests and not overridden by your rights.
  • Legal Obligation: To comply with legal requirements.

We may also use your data for marketing purposes with your consent.

Purposes for Using Your Data

We use your personal data for the following purposes:

Purpose/ActivityType of DataLawful Basis for ProcessingRegistering you as a new customerIdentity, ContactPerformance of a contractProcessing and delivering your orderIdentity, Contact, Financial, TransactionPerformance of a contract; Legitimate interests (debt recovery)Managing our relationship with youIdentity, Contact, ProfilePerformance of a contract; Legal obligation; Legitimate interests (customer engagement)Administering prize draws and surveysIdentity, Contact, Profile, UsagePerformance of a contract; Legitimate interests (business growth)Administering and protecting our websiteIdentity, Contact, TechnicalLegitimate interests (IT management, fraud prevention); Legal obligation

5. Disclosures of Your Personal Data

We may share your personal data with:

  • Internal Third Parties within the Vulcan Group for IT and system administration purposes.
  • External Third Parties, such as service providers, professional advisors, or regulators.
  • Third parties involved in business mergers or acquisitions.

We require all third parties to respect the confidentiality of your personal data and only use it as instructed.

6. International Transfers

We may transfer personal data outside the European Economic Area (EEA) under GDPR guidelines, such as through the EU-US Privacy Shield.

7. Data Security

We have implemented security measures to protect your personal data from unauthorized access or disclosure. In case of a data breach, we will notify you and the relevant authorities if required by law.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for. For more details on retention periods, please contact us at contact@vulcanseals.com.

9. Your Legal Rights

You have the following rights concerning your personal data:

  • Request access to your personal data.
  • Request correction or erasure of your data.
  • Object to the processing of your data.
  • Request restriction or transfer of your data.
  • Withdraw consent for data processing (where applicable).

If you wish to exercise any of these rights, please contact us.

10. Glossary

Legitimate Interest: Business interests balanced with your rights.
Performance of Contract: Processing data to fulfill contractual obligations.
Legal Obligation: Processing data to comply with the law.

For more information or to exercise your rights, please contact us at contact@vulcanseals.com.

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